Module 08 Activity

Scenario

A real business workflow, measured honestly against the manual process it would replace.

What you build

A workflow design justified by permissions, mapped onto the real approval chain, with triage run over historical data and an honest comparison.

Steps

1. Choose a workflow and justify each agent by tools or permissions. Confine write access to exactly one agent.
2. Map the organisation's real approval chain: approver per band, latency, and how many approvers. Record multiple approvers individually.
3. Write the triage rules and run them over a month of real historical data. Report the exception rate.
4. Give every exception a named destination.
5. Compare manual against automated including review time and both error rates. Report hours saved AND errors added.
6. State where you stopped automating and why.

Evidence to hand in

• The agent list with the permissions justification.
• The approval chain as it actually exists.
• The exception rate over real historical data, with destinations.
• The comparison including review time and both error rates.
• The stated automation boundary.

Review checklist

• Exactly one agent has write access.
• The approval chain matches reality, including latency in days.
• Triage ran over real historical data, not invented examples.
• The comparison includes review time and states the error rate even if it went up.
• The automation boundary is written down with a reason.

Mark complete