Module 08 Summary

What this module established

Different permissions is the strongest reason to split agents; different phrasing is the weakest. The automation must match the approval structure the organisation already has - including latency measured in days, which means durable state rather than an open connection.

Carry forward

• Run triage over real historical data before building. If three quarters of items are exceptions, the value is much smaller than the proposal assumed.
• Compare including review time and both error rates. Review time usually dominates, and the error rate often goes up.
• The value curve flattens and then goes negative. Automate the routine slice, route the rest to a person on purpose, and write down where you stopped.

Before moving on

Move on when your comparison states hours saved and errors added, and your automation boundary is written down with its reason.

Mark complete