Module 05 Activity

Scenario

The agent currently decides more than anyone intended. This activity moves the decisions that have rules out of its hands.

What you produce

A decision table with three owners, routing specified over named values, a failure path, and a costed plan.

Steps

1. List every decision in the workflow and assign each to a written rule, a person, or the agent. Justify every one you assign to the agent.
2. For each decision with a writable rule, write the rule out. Where two rules could both apply, write the tie-break and say which wins.
3. Rewrite any routing that reads a paragraph so it reads named values instead. Set the routing out as a small table of conditions and destinations.
4. Write the failure path: what is caught, what is reported, and what a person receives about how far the run got.
5. Cost the plan before it is built - for each step, whether it needs the agent and roughly what that costs in time and money.
6. Look at the steps that need the agent and answer in writing: could any two of them be one?

Evidence to hand in

• The decision table with owners and justifications.
• The written rules, including any tie-breaks.
• The routing table over named values.
• The failure path and what a person receives.
• The costed plan and the merge question answered.

Review checklist

• Every decision has an assigned owner.
• Ambiguous cases got an explicit written tie-break.
• No routing depends on reading a paragraph.
• The failure path reports how far the run got.
• The cost table shows what share the agent steps carry.

Mark complete