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Introduction to RAG and Knowledge Assistants

Module 06 Activity

Scenario

Your assistant answers. The question now is what it does when it should not - the behaviour no set of real questions will test on its own.

What you produce

A refusal specification and an evaluation set in which a substantial share of cases expect a refusal.

Steps

  1. Fix the refusal wording exactly, and specify that it carries no citation and is recorded as a refusal rather than an answer.
  2. Add five unanswerable questions: three the corpus genuinely lacks, and two it covers but phrased in a way you expect retrieval to miss.
  3. For every case, write down the decision you expect - answer or refuse - before looking at anything.
  4. Separate the two ways a refusal decision can be wrong, and say which is more expensive for your users and why.
  5. Write one bounded partial answer for a compound question: the half you have, and a sentence naming the half you do not.
  6. Say what proportion of your set expects a refusal, and whether that is enough to detect an over-eager assistant.

Evidence to hand in

Review checklist