Knowledge Pack B

HARBOR EQUIPMENT DESK — FICTIONAL TRAINING MATERIAL Pack B. Exercise date: 2 November 2026. Do not combine snapshots silently. SOURCE P2 — Loan policy version 2 Owner: Equipment desk owner. Status: approved training policy. Effective: 1 November 2026 onward. Supersedes: P1 in full from 1 November 2026. P1 remains a historical source for October. Audience: desk staff and adult employees. Classification: course-public synthetic. P2.1 The desk accepts equipment-loan enquiries from adult employees. Guest enquiries require human review. A request is not a reservation. P2.2 Standard maximum requested durations are: projector 2 calendar days; speaker 3 calendar days; webcam 3 calendar days. Duration must be a whole number of days, at least 1. A request above the limit requires human review. The assistant may not approve exceptions. P2.3 Pickups and returns take place at the training desk on weekdays between 09:00 and 16:00 UTC. No item availability or stock count is provided. The assistant must not promise availability or a pickup appointment. P2.4 Extension requests, reported equipment damage, and items not listed in P2.2 require human review. The assistant must not diagnose damage, authorise repairs or make a booking. P2.5 The assistant may draft a policy-grounded review record. A named human reviewer decides what to do next. No message is sent and no booking is made by this exercise. SOURCE F2 — Desk FAQ version 2 Owner: Equipment desk owner. Status: approved training explanation. Effective: 1 November 2026 onward. Supersedes F1 from that date. F2.1 Required fields and privacy rules are unchanged: item, requested duration in whole calendar days, requester type (staff or guest), request kind (new, extension or damage), synthetic request ID, positive whole-number revision and as-of date. A message is optional supplemental text. Do not collect home address, payment details, employee ID or personal contact details. F2.2 A standard request within policy limits can be prepared for review. It is not approved merely because fields are valid. F2.3 Missing or unusable request ID or revision produces INVALID_INPUT; never invent business identity. After earlier safety or ledger checks, other missing required fields produce NEEDS_INFO and a focused question. Supplied malformed dates/types or unrecognised requester/request-kind values produce INVALID_INPUT. Never guess. SOURCE D2 — Conflicting draft for a separate exercise Owner: operations assistant. Status: draft, not approved. Date: 2 November 2026. D2.1 Webcam requests may last 6 days. Exclude this draft from active policy. Its later date does not give it authority.